Refund policy
If something isn't right, you may request a return within 14 days of receiving your order. To be eligible, items must be:
- Unworn and unwashed
- In their original condition, with any tags attached
- Free of stains, odours, or signs of wear
Once we receive and inspect your return, we'll let you know whether it's approved for an exchange or refund.
Exchange or refund
For eligible returns, you can choose either an exchange (for example, a different size) or a refund. Approved refunds are issued to your original payment method.
Please note that original shipping costs are non-refundable.
Return shipping
Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect. In that case, we'll cover return shipping and make it right — see below.
Damaged or incorrect items
If your order arrives damaged, defective, or you received the wrong item, contact us within 14 days of delivery at hello@andosalucinados.com with your order number and a photo of the issue. We'll arrange a replacement or refund and cover any return shipping.
Non-returnable items
The following can't be returned or refunded:
- Final sale items
- Items that have been worn or washed
- Items returned outside the 14-day window or not in original condition
How to start a return
Email hello@andosalucinados.com with your order number and the item(s) you'd like to return, and whether you'd prefer an exchange or a refund. We'll reply with the next steps and the return address.